How a supply-only order works
From your drawings to glazing on site in six steps, with every responsibility assigned before you pay anything.
Six steps
- You send drawings. PDF, DWG or a dimensioned sketch, the system you have in mind and the site postcode, through the quote form.
- Quote within 5 working days. A net price in EUR, delivered to site, so you can check it with your client.
- Binding quote with shop drawings. Every element with dimensions, opening scheme, colour, glass, threshold and fixing details, plus the production and delivery week.
- You sign off and pay the deposit. You approve dimensions and configuration in writing. Production starts only after your sign-off and the deposit.
- Production and delivery. Photos at loading, delivery to the site address in the week stated on the binding quote. You arrange unloading and sign the delivery note.
- Warranty and support. Report any issue with photos or a short video. We handle the claim with the factory until it is closed, and spare parts are sent by courier.
Who is responsible for what
| Area | Installer (you) | Factory | Profialu |
|---|---|---|---|
| Survey of openings | Responsible | - | Measuring guide, schedule template |
| Configuration and shop drawing | Signs off | Prepares | Clarifies with you by email |
| Product, CE marking, Declaration of Performance | - | Responsible | Provides the document pack |
| Delivery to site | Unloading, delivery note | Organises | Agrees the delivery date |
| Installation and its warranty to your client | Responsible | Installation instructions | - |
| Product warranty | Reports with photos | Grants, ships parts | Handles the claim to closure |
| Invoice and VAT | Provides EU VAT number or UK EORI/VAT | Invoices you directly | - |
Your measurement, our responsibility for the product matching the drawing you signed.
Payment
A deposit when you sign off the shop drawings and the balance before loading. Exact terms are set out on the binding quote. Invoices in EUR are issued by the factory with its registration details.
Transport damage
Check the glazing on delivery and note any damage on the delivery note, with photos. That record is the basis for a claim.